Return and Warranty Policies

Return Policy

Before returning any product, contact a customer service representative at 800-452-0639 to get a Returned Merchandise Authorization (RMA) number. This number must be placed on the outside of the returned package(s). Returns without an RMA number will be subject to a 25% restocking fee, providing the criteria below has been met.*


Returns within 30 days of receipt are exchanged or the purchase is refunded. Returns after 30 days from the invoice date with an RMA number are subject to a 25% restocking fee. No returns will be accepted after 60 days.


*All parts must be returned in the original package and not be damaged and must be in re-sellable condition. Returns that are incomplete unit(s) will be billed for the missing parts before credit is issued. Credit will be issued only after inspection by our staff. Our return policy does not cover any products that are made to order. All returns must be sent freight prepaid. We will not accept any package shipped C.O.D.


Orders cancelled after product ships are subject to freight charges and/or restocking charges. Freight charges will be applied based on the actual costs, to and from, the shipping location and the original purchaser. Canceling or returning item(s) results in loss of free freight eligibility. You will be responsible for all freight charges.


Returned items may be shipped to: Jamestown Advanced Products, Corp., 2855 Girts Road, Jamestown, NY 14701


Damages are to be reported to Jamestown Advanced Products as soon as possible, or no later than five business days after receipt of shipment, per the signed bill of lading. Should product(s) become damaged during transit, it is the customer’s responsibility to notify the carrier’s agent and the carrier’s agent acknowledgement of such damaged noted on the bill of lading. The customer is then to immediately notify Jamestown Advanced Products Corp. of such damage, and a claim will be filed.


Jamestown Advanced Products will not be responsible for charges incurred per the customer’s request for outside service contractor to repair/alter/check any of our products without prior written approval.


Product Warranty to the Original Purchaser

We at Jamestown Advanced Products Corporation are dedicated to providing our customers with prompt delivery, a high level of service, and quality products. In light of our commitment to our customers, we provide the following product warranty:


All products and components (excluding lumber) 5-year warranty against defects in materials and workmanship under normal use. All Power Outlets and components have only a 1-year warranty against defects in materials and workmanship under normal use.


Warranty applies from the date of delivery. If a product or component fails during the warranty period, coverage is limited to repair by the manufacturer or replacement of the defective part, at the discretion of the manufacturer. Warranty claims must be filed within the warranty period and must include a copy of the invoice or the purchase order.


The above warranties are valid only if the product: a) is assembled and installed according to manufacturer’s specifications and instructions; b) has been properly maintained according to manufacturer’s instructions; c) has not been altered by the addition or deletion of parts, or modified in any other manner; d) has not been subject to misuse, vandalism, negligence or damage by accident; e) buyer shall provide seller with a prompt written notice; f) buyer shall comply with such instructions as seller shall provide with respect to the return of the defective product; g) has not been shipped outside the Continental U.S. prior to claim.


Warranties to not cover: a) vandalism; b) damage caused by incorrect assembly, installation or application (use); c) natural or man-made disasters; d) cosmetic changes in the product due to weathering, including paint fading or burning off, or discoloration of wood; e) scratches, dents or marring caused by normal use or public exposure; f) season checks, twisting or splintering of wood caused by climatic differences or lack of proper maintenance; g) loss or damage in transit; h) use of accelerants, accelerants should never be used in fires for charcoal grills or wood fire rings, commercially available firelighters used sparingly in combination with charcoal or wood are the only appropriate fuel. 

Lumber will be “industry-standard;” lumber may or may not contain yard markings. Any objection to or complaint to the integrity of the lumber needs to be determined within one week for purchaser receipt of product.


Except as specifically stated herein, all warranties (expressed or implied), including but not limed to any implied warranty of merchantability or fitness for a particular purpose, are hereby excluded. This warranty excludes any liability other than expressly stated, herein, including, but not limited to, any incidental or consequential damages.