Shipping Information
How will my order ship?
Your order will ship either UPS Ground (depending on size) or on a pallet(s) via a 48' - 53' semi-trailer.
Does someone need to be available to accept delivery?
For UPS Ground shipments no one needs to be available. If it ships out via a semi-trailer, then yes, someone will have to be at the location of the delivery to accept, sign, and unload the pallet(s). If someone isn't available at the time of delivery, you will be responsible for any additional re-delivery fees from the carrier.
Who is responsible for unloading my shipment?
If your order is shipping out on a pallet(s), you are responsible for the unloading. Make sure you have enough personnel/staff on hand, and/or equipment to unload. The driver will bring the pallet(s) to the end of the truck/trailer. It is your responsibility to remove them from there.
All LTL shipments will be transported on 48-foot and 53-foot trailers that will include liftgate service for up to 84” skids. Lift gate service cannot handle skids larger than 7’.
It is required that the destination location has a loading dock, equipment, or staff to remove the pallets from the trailer. If your shipment is an FTL, your freight service will not include Driver’s Assistance or a pallet jack. Your staff will be required to receive delivery.
Unloading Time
Unloading time is determined by the actual weight of the shipment:
- Less than 1,000 lbs. – 15 minutes for unloading
- 1,000-2,500 lbs – 30 minutes
- 2,501-5,000 lbs – 60 minutes
- 5,001-10,000 lbs – 90 minutes
- 10,001 and over – 120 minutes
*Any time over the allotted free time for unloading will incur detention fees from the freight carrier.
Delivery Hours and Scheduling
Standard delivery hours are 8 am-5 pm, Monday – Friday. If your receiving hours differ, Jamestown must be informed prior to your order shipping from our facility. Otherwise, if the carrier arrives between their standard hours and you are unable to receive the shipment, redelivery fees will apply.
LTL carriers do not call ahead to schedule a delivery appointment. If a delivery appointment is needed, this service is available for an additional $35.
